ReSoft Blog - | ReSoft Fri, 29 May 2020 05:42:55 -0400 Joomla! - Open Source Content Management en-gb New Touchless Hot Desk and Meeting Room Management Solution Helps Better Workplace Safety for the Post-Covid-19 return to work

To meet the changing work dynamic brought on by the Covid-19 pandemic, ResourceXpress Inc. has announced a major upgrade to its flagship ResourceXpress Workspace and Conference Room booking solution to enable touchless booking, social distancing and support for safety restrictions in office hot desk or hoteling workspaces and conference rooms.

The pandemic has created pressure to implement socially-distanced office workspace and meeting room environments, reducing the density and capacity of existing real-estate and requiring organizations to better utilize the space they have. In many cases, employees will no longer have permanent desks, they will book hot desk usage for when they are in the office location.

Gartner Group suggests nearly three in four CFOs plan to shift at least 5% of previously on-site employees to remote positions. Similarly, a recent Osterman Research publication reported over 50% of organizations will increase their work-from-home policies.

Touchless Devices and mobile First for Safety

To address the new office environment, Version 5 of ResourceXpress introduces hands free use of it's Aura LED meeting room screens and QUBI3 desk screens to the workspace. This leverages built-in RFID technology to touchlessly read security badges to book, check-in and extend the use of a workspace.

Additionally, a QR code can be embedded into a meeting room screen display so the employee can use their mobile phone to scan the QR code and book the space directly from their phone. The kiosk capability of ResourceXpress allows a user to use their mobile device or a regularly sanitized touch-screen kiosk to view a floorplan map showing room and hot desk availability and out-of-service status.


Social Distancing and Safety Restrictions

ResourceXpress V5 introduces an automatic cleandown extension to a booking to allow cleaning staff to decontaminate a workspace before the next person uses it.

The new "ringfencing" feature restricts contiguous workspace usage, so if an employee books a space, the related workspaces are automatically put into an "out-of-service" color-coded status so they cannot be booked.

And by capturing data about when and where employees book hot desks and attend meetings, ResourceXpress can assist in contact tracing procedures.

RX AllBooking

ResourceXpress’ Broadcast feature allows room screens to display policy reminders to employees on the use of workspaces.

ResourceXpress integrates with most enterprise calendaring and workplace management systems including Office365, Google, Accruent (EMS) and FM:Systems (Resource Scheduler). It can be installed in a SaaS cloud environment or in the customer's data center.

V5 of ResourceXpress will be available in June 2020.

More information is at

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Workplace Strategy Hot desks Mon, 18 May 2020 15:40:33 -0400
The power of Mailscape with Microsoft Exchange

A very thourough review by Paul Cunningham on the benefits of deploying Mailscape in the Microsoft Exchange world

The Mailscape Dashboard

I recently reviewed Mailscape 365, which is ENow’s monitoring product for cloud and hybrid environments. If you read that review along with this one, then you’ll notice that Mailscape and Mailscape 365 are very similar looking products. The two products share many design elements, and in some areas the two products work the same way. If you have both products deployed, they even integrate into the same unified dashboard. But they are two separate products. Mailscape was developed before Mailscape 365, and has matured over several years based on input from several Microsoft MVPs, as well as customer feedback.

Mailscape does away with the confusion of most monitoring dashboards and takes a visual approach by utilizing a simple traffic light system. The aim is to provide simple, visual clues for the health of your Exchange environment. Red is bad, yellow is a warning, green is good.


Once Mailscape has drawn your attention to a problem, it then provides you with an easy way to drill down into the issue and identify the root cause. As we all know, troubleshooting is a game of elimination. To solve a problem, you need to understand the product itself, and how it is implemented in your environment. Then you need to consider all the possible conditions that might be causing a problem, and investigate each one to find the root cause. The ENow team call this “trimming the troubleshooting tree”, and when you see how Mailscape works you understand why.

Consider a typical support case. One or more end users contact the help desk to complain of a problem with their email. The help desk spends time eliminating basic causes (e.g. restarting Outlook, restarting the computer, checking for locked accounts, sending test emails). When they exhaust their knowledge, they escalate to the next support tier. The second level support person runs their own troubleshooting, which might include repeating the same steps as the help desk (let’s be honest, we’ve all done this). They'll open PowerShell and run diagnostic commands. Meanwhile, more users are complaining of email issues, and each report is being analyzed to see if it is a unique issue or the same issue that is already under investigation.

I’ve been in those situations myself, so I’m not being critical of anyone here. That’s just the reality for many support teams who don’t have a monitoring system in place that is actually adding value to their incident response.

When you add Mailscape to the mix, the story changes. The product provides the ability to have custom dashboards for each functional group in your organization. When the help desk receives the first support call they can look at the Mailscape dashboard and see whether there are any red or yellow indicators. They can click on alerts and see more details about the problem, such as the MAPI connectivity issue shown below.


They can drill down even further to find the cause of the MAPI connectivity problem, which in the case below is due to a database problem.


Any by clicking on the database alert, they can see the root cause of the alert is that the database is dismounted.


So, within seconds the help desk is able to correlate a user reported issue with an actual problem in the Exchange environment. They can escalate to the appropriate support team faster and with more relevant information at hand.

How Mailscape Monitors Exchange Server Environments

The Mailscape traffic light system is unique. But what’s happening behind the scenes to give you that view of your Exchange landscape?

To begin with, yes you get traditional server monitoring features such as disk space, CPU, and memory usage. The data for these is collected by remote monitoring agents that you deploy to your servers.


Typical Exchange monitoring of metrics such as database backups, transport queue sizes and database copy queues are also included. These are the sort of things that Exchange admins need to check whenever there’s a problem, such as users reporting that emails they’re expecting to receive haven’t shown up yet. Instead of digging into PowerShell cmdlets and event logs, obvious problems like back pressure will be detected and alerted by Mailscape.

Mailscape also uses remote probes to generate synthetic transactions that simulate user activities. Where traditional monitoring systems look for stopped services, or dismounted databases, Mailscape is able to use its synthetic transactions to actually test the availability and health of specific Exchange components. A good example is the Outlook Web Access health alert in the screenshot below. To create that alert I stopped the MSExchangeOWAppPool in IIS. A few moments later, Mailscape is showing an alert in the main dashboard for client functionality. Drilling down into the alert details takes you to the view of the CAS protocols showing OWA as unhealthy.


After I started the app pool again the Mailscape monitor returned to a green status within a few minutes.

The Mailscape remote probes can be deployed throughout your network to provide more context into issues in your environment. Let’s say you have a datacenter or two that host your Exchange DAG, but dozens of remote sites where the clients are connecting from. Remote connectivity to Exchange relies on good network connections, which could be supplied by multiple vendors. Network engineers also love to add things into the picture such as wan optimizers to try and squeeze the most performance out of the links, and security folks love to put firewalls and packet inspectors in the way as well. Any of those can cause problems with client connectivity, and remote probes are what gives you the view from your remote sites that will help you to narrow in on network issues vs server-side issues.

Mailscape’s monitoring of client access is more than just per-server awareness. In high availability environments, there are more moving parts involved, such as load balancers, multiple namespaces for different regional datacenters, and maybe even geo-DNS. Even if your Exchange servers are completely healthy, the Exchange service can be impacted if a lad balancer configuration error occurs, or a mistake is made with a DNS change. Within Mailscape you can define specific DNS namespaces to monitor, so that it alerts you to problems with those extra moving parts as well.

Aside from Exchange service availability, Mailscape can also alert you to overloaded servers. These are usually identifiable by excessively high client requests. Collecting that data in Perfmon is a pretty tedious job. Interpreting the data is quite difficult as well. And of course, you only get data from the time you start running Perfmon, so you lose visibility into the history of a performance issue.


The thresholds for what is considered over-utilization are configurable in the Mailscape admin interface. In fact, extensive tuning is available for all of the Mailscape monitors.

Backups are a good example of tuning that actually helps you remove unwanted alerts. Knowing about failed backups is important, but one failed backup is often not a cause for alarm. In a lot of cases, the next backup runs successfully and the problem is resolved. However, two failed backups are a cause for alarm, because that indicates something may be wrong with the backup system or with the Exchange mailbox database itself. In Mailscape you can tune the backup alert thresholds to avoid those unwanted alerts, but still be alerted when multiple backups have failed.


I also like the external mail flow test that Mailscape performs. All you need is a Gmail address set up to auto-reply to emails from Mailscape. Your Mailscape server is then configured to send a test email to the Gmail address. Mailscape watches the designated Exchange mailbox for the auto-reply to arrive. It’s a simple test, but very important because so many external mail flow problems go undetected for a long time before someone notices that they haven’t received any external emails in a while. And many external mail flow issues aren’t actually caused by Exchange problems that you can detect by monitoring Exchange itself. A firewall issue, or a DNS issue, can easily cause mail flow to break even if your Exchange servers are completely healthy. So as with the synthetic tests for client access issues, the mail flow test is a feature of Mailscape that adds a lot of value.


What about Managed Availability?

The speed of alerting raises an interesting point about how Mailscape fits into the Exchange world. Now that we have Managed Availability for Exchange 2013 and later, what's the point of monitoring Exchange?

As a quick overview, Managed Availability is a built-in health monitoring and remediation service for Exchange. It uses its own synthetic transactions and health probes to detect faults, and then initiates recovery actions when a problem is detected. Managed Availability was created to allow Microsoft to run Exchange at the scale of Office 365. It's useful for on-premises servers as well, but is somewhat of a “black box”. Many administrators are still uncomfortable with what Managed Availability is silently doing to their servers.

Mailscape works alongside Managed Availability in a few different ways. First, Mailscape is aware of servers being placed into what is known as “maintenance mode”. Exchange admins place servers into maintenance mode to effectively disable Managed Availability and keep it from interfering during routine maintenance, such as when installing patches and updates on the server. When you place an Exchange server into maintenance mode, Mailscape recognizes it as well and will stop alerting for that server. This is in addition to Mailscape's own “maintenance mode” which you can enable when you need to suppress alerting for a server.

The second way that Mailscape gets along with Managed Availability is through the use of alert thresholds. Consider a well-designed Exchange environment that has a database availability group that hosts four copies of each mailbox database. At any given time there could be an issue with the health of one of the passive database copies; anything from an unhealthy content index to a full-blown loss of the database copy due to underlying storage failure. That would leave three out of four database copies still available. Not a major concern, especially if you have auto-reseed configured.

During auto-reseed, which is a Managed Availability recovery process that uses a spare disk volume to replace the failed storage and then reseed the failed database copy, you would not want to get an alert from Mailscape about the failed database copy. Instead, you would want to allow Managed Availability to do its job and complete the recovery action.


Finally, Mailscape also provides you with a view of the Managed Availability escalations for a server. This takes Managed Availability out of the black box that it usually hides in, and makes you aware of what it is actually doing behind the scenes, such as cycling services or restarting servers. If you’ve ever had to open event viewer and dig into the crimson channel on a server to hunt for Managed Availability events, then you’ll appreciate this simple and easy to access view in Mailscape.


Monitoring Database Availability Groups

Although Managed Availability works for single mailbox servers, it was primarily developed for keeping Exchange database availability groups working. As anyone who has supported a DAG knows, they can be a real challenge to keep an eye on. Even a well-designed DAG is going to have problems. In fact, Managed Availability was developed on the basis that problems are never 100% avoidable.

It’s quite challenging to keep DAGs healthy without a good monitoring tool helping you out. Mailscape shines in this area. The DAG health status view in Mailscape tells you everything you really need to know. You get health information, as well as the configuration information that is good to have on hand without needing to drop into a PowerShell session.


In terms of database copy health, Mailscape will alert you to critical issues such as databases dismounted, failed copies, failed content indexes, and also issues of a less critical nature such as databases not being active on the preferred copy. The preferred copy check would have been very useful in the environment I was working in where unexpected failovers were a daily occurrence. When I started working there the only way the database failovers were noticed was when they caused the nightly backup job to fail, because the backup software depended on a specific active database layout. I ended up writing a PowerShell script to gain more visibility into the database copy status, and that custom script cost a lot of hours to develop. It’s one of those perfect examples of a lack of investment in one area (monitoring) resulting in higher costs elsewhere (my time spent developing a custom script).


My custom PowerShell scripts have tens of thousands of downloads, and I regularly get feedback from Exchange admins letting me know about the problems that the scripts found in seemingly healthy DAGs. But despite the time I’ve invested into them, the scripts still aren’t written with anywhere near the depth of coverage that Mailscape has, and they’re only intended as a zero-dollar solution for people with no budget for monitoring tools. Overall the DAG monitoring in Mailscape is a real highlight.

Mailscape Reporting

The monitoring capabilities of Mailscape provide a lot of value, but there is also a reporting feature included. It’s unusual to find a monitoring tool that does reporting well, or a reporting tool that does monitoring well. Mailscape somehow manage to do both well, which I suspect is due to their focus on Exchange Server.

There are over 250 reports included with Mailscape. On the chance that you aren’t satisfied with that many, you can also create your own custom reports. You can also plug your own reporting tools into the SQL database that stores the data Mailscape has collected. Mailscape also allows you to write your own PowerShell scripts to pull reporting data from Exchange. Mailscape then handles the scheduling of your custom PowerShell, and the display of the data through the Mailscape reporting interface. In effect, this means you can combine Mailscape reports with your own custom data in a single dashboard that you provide to stakeholders in your organization.


As any seasoned admin will tell you, Exchange is pretty good at providing useful log data for reports, but has absolutely nothing to help you create the reports. Believe me, I have the battle scars from years of pulling reports together by scraping message tracking logs, or IIS logs, or protocol logs. I've spent as much time in Excel manipulating CSV files as I have in the Exchange Management Shell. IT managers love to ask questions like how many emails are sent internally vs externally. Parsing through gigabytes of message tracking logs to answer those questions is not an easy task, especially when the request is for historical data that you no longer have logs for. So, I’m quite pleased to see internal and external traffic reports built in to Mailscape.


There are also executive overview reports, with nice summary data such as the number of mailboxes and the amount of storage being used.

executive-summary-server-utilization-mailscape.png 1024w, 1536w, 2048w, 2560w, 3072w" sizes="(max-width: 1024px) 100vw, 1024px" style="width: 1024px; display: block; margin-left: auto; margin-right: auto;">

Notice that timestamp and button at the bottom of the screenshot above? That’s how Mailscape lets you get the most up to date information in its reports. Ever had to send a manager a report of mailbox sizes or storage usage, only to get a request for updated figures a few days later? With Mailscape there's no need to collect the data and send it again. Your manager can just go see the latest numbers in their own custom Mailscape dashboard any time they need to.


Among the Mailscape reports are all the popular reports such as mailbox sizes, mailboxes breaching quotas, Outlook versions, mobile device users, login times, and traffic stats. There are also some real gems, like the inactive distribution lists report, empty public folder report, and a series of Exchange auditing reports for activities such as delegate mailbox access and send-on-behalf. Again, all these reports are able to be created manually using scripts and log parsing, but it’s incredibly time consuming and tedious to do so, not to mention inaccurate if you don’t know what you’re doing.

The Mailscape reports don’t need any special admin privileges in Exchange, so they can be accessed by non-technical staff. The reports can also be restricted to specific audiences, for example if you have teams in different parts of the world that shouldn’t see reporting data for other regions.

I always advocate for customers who need more than occasional ad-hoc reporting from Exchange to invest in a proper reporting tool like Mailscape.


There’s been a bit of noise in recent years about the death of email. That is partly due to instant messaging and other chat services like Slack or Microsoft Teams growing in usage. It also has a lot to do with the utility nature of email these days. People don’t think about email as an exciting communications channel. Instead, they just expect email to work. It’s that user expectation that makes us work hard to build stable, reliable Exchange Server environments that our users can depend on. And a key component of running a reliable email system is having a monitoring product that helps you to keep Exchange healthy and available.

During my evaluation, the only time I needed to call on ENow support was when I couldn’t locate some of the tuning options in the back-end admin screens. Although Mailscape gives you a lot of quick wins straight away, many more than other products that I’ve tested, the configuration back end was a bit confusing at first. I imagine that many admins would need to call on ENow support during that initial tuning phase to get the monitoring policies working just right. Fortunately, ENow support were quick to respond to my questions. And most of what you see in the back-end is “set and forget” anyway.

So, who would benefit the most by deploying Mailscape? Large, complex environments are an obvious candidate. When there’s so much infrastructure to keep an eye on, human operators need help. But it’s not just a question of scale. A small team with broad responsibilities in a smaller environment needs the same help as a dedicated messaging team in a larger environment.

The hours invested to build and maintain custom toolset that fills in the gaps left by most monitoring solutions are just not an efficient use of time. Take it from me, I’ve been there many times in the past.

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Exchange management Enterprise Email Management Mon, 08 Jan 2018 09:03:29 -0500
Office365 predictions for 2018

Steve Goodman looks ahead to Office365 in 2018

Beginning of a big push to move from Exchange Server 2010 - Exchange Server 2010 reaches the end of extended support in January 2020, and most Exchange 2010 implementations  are approaching the end of their serviceable life – Don't wait until until 2019.

Teams projects will surpass Skype projects, with some cloud PBX projects put on hold - Microsoft launched calling capabilities into Microsoft Teams. Organizations will hold back their cloud PBX rollout for a while and wait for Teams to catch up.

AI hits mainstream in Office 365 - you will find it in Teams integration of connectors and bots, Delve,  Bing for Business and Cortana integrated deeply with Office 365. 

Greater security focus - Azure is a big push for Microsoft over the coming twelve months – and many of the security features that Office 365 relies upon fit into Azure AD, and the wider Enterprise Mobility + Security piece. Cloud App Security  will become commonplace in 2018.

Last mile performance improvements - Microsoft's new datacentres are built in country, and Microsoft have behind the scenes been putting extra “front doors” to the service closer to users to reduce latency to Microsoft’s datacentres. Microsoft Teams with Office online and Skype reliance will benefit massively here.

Auto-labelling  in GDPR Compliance projects - Labels will become the future for tagging data in Office 365. As May 2018 approaches, using auto label policies to classify data on a per document or item level basis will prove extremely valuable in GDPR projects that are late to begin.

Wide take up of multi-geo services -  . A lot of organisations that have had to remain in long-term Hybrid (Managing Office 365 across different geographies webinar), or hold back on migrating to Office 365 because they need to keep data locally within particular regions. In 2018 expect to see interest in multi-geo from many organisations that have held off migrating to Office 365.

Microsoft 365 becomes the sensible choice - Integration with EMS makes Windows 10 work really well, and I think a lot of enterprise architects see that the overall big picture of having Microsoft 365 – with its Windows, Office 365 and EMS capabilities that all integrate

Office 365 Pro Plus deployments accelerate -  As the Windows 10 projects begin, these will be paired up with deployment of Office 365 Pro Plus.

Azure Active Directory Premium becomes mandatory for Office 365 deployments -  will become seen as a mandatory requirement for enterprise deployments of Office 365. Azure AD only comes as a free version in Office 365, which doesn’t have an SLA, and as such it’s important for that reason alone to make sure they have Azure AD Premium. Rrecently new   features, like group expiry, automated licensing, conditional access policies and self service password reset add lots of value – and small details like group naming policies, usage policies and many more contribute to the overall necessity of buying it to really get the most out of Office 365. 

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Enterprise Email Management Fri, 05 Jan 2018 09:18:08 -0500
Resource Central Conference Room Booking - new features

What's new in Resource Central 4.0 Service R3

New features now available in Resource Central

It is now possible to book a meeting in a colleague’s or manager’s calendar, and set yourself up as ‘Assistant Organizer’. This will enable the ‘Assistant Organizer’ to receive the emails from Resource Central and to make orders on behalf of the colleague/manager.  The feature's purpose is to support the work process of roles like secretaries and personal assistants.

In this example, only the ‘Assistant Organizer’ will receive the emails from RC.

In My Meetings you can see your own meetings and the meetings where you are the ‘Assistant Organizer’.

Resource location details

You can now add extra information about the specific location of the resource. The feature provides information to the service provider of where to deliver the orders and if any special conditions apply to that location. 

The information is displayed when opening an order in ‘Orders’, under the new icon ‘Resource Location’:

New menu functionality in Items

With this feature it is now possible for catering providers to setup their catering items in a menu structure.  Items can be grouped into menus and presented and sold as one item. I.e. you can create a ‘Lunch menu’ that includes soft drinks, sandwiches and fruit. The menu has its own price.  Items can both be ordered as individual items and as part of a menu.

For the caterer, the order will look like this:

The menu functionality also includes an advanced feature, where the organizer can ‘build’ a menu from a row of optional items. I.e. pick 2 sandwiches out of 10 available, and have soda and fruit as well.

Nutrition information on Items

Customizable nutrition information can be added to each item. The information is searchable when making catering orders, I.e. enabling the organizer to Search for items without specific allergens.

Images on Items

You can use the uploaded images on your items. The images will be available when ordering the items.

Order Items based on number of persons

Items can be ordered by typing in a number of persons and then select the required items using checkboxes.

Order status notifications

In order to notify Service providers of change to their orders, The Order view is now color coded depending on the status.

Orders cancelled after deadline will also be listed. In this example, the first order is cancelled after deadline:

Changes in My Meetings

If more resources are selected for the same meeting or the resources are applied with a Shared Order Form, you will see a +. This enable you to expand the booking and make changes to the orders on each resource.


Furthermore, a new toolbar in My Meeting has been added to match Resource Finder layout. Here you will also find the setting option as in Resource Finder.

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Conference room, hot desk and signage Employee Communications Office 365 Mon, 11 Dec 2017 11:53:22 -0500
Improved Exchange & Office 365 Reporting

New Mailscape version improves reporting on Office 365 and Exchange on-prem

The Mailscape develpment team work on four key product principles :

  • Help customers cut the mean time to resolution (MTTR) for Office365 and Exchange problems
  • Provide actionable insights, not just collections of data—we need to process and display the monitoring and reporting data we collect, and filter and prioritize it so that…
  • Trim the troubleshooting tree to eliminate wasted time (such as RDPing into a server and looking at its event log as a first step)
  • Accelerate migrations both to the cloud and between on-prem systems. We do this not by providing tools to migrate data but by applying #1 and #2 to migration operations.
The latest version of the Mailscape suite adds significant reporting improvements.  Insights, the reporting feature, marks the introduction of a new reporting engine that lets you see and work with the reporting data collected, using a modern, responsive interface. Starting with a dozen of the most frequently-used reports, all existing reports will migrate to the new Insights engine.
Reporting in Office365 and Exchange
You can sort columns, group data by dragging column headers into the grouping area, and export the report easily to PDF or Excel. Many of our enterprise customers use our products’ reports to help generate key performance indicators (KPIs) for their executive management or to track long-term trends over time, both of which get much easier with these new features.

Along with Insights, two new sets of reports have been added to Mailscape 365: one for Active Directory Federation Services (AD FS) usage and security, and one for Office 365 mail transport actions such as DLP rule hits. Reports on Office 365 license usage, suppressing expired trial licenses and handling the new workloads (including Customer Lockbox and Delve Analytics) have been improved.

In the “reducing MTTR” category, Mailscape will integrate with SNMP-based monitoring solutions—whenever we detect that a monitored parameter has gone into or out of an exception range, we can fire a trap to the destination of your choice. This makes it easy to tie our powerful application-aware logic to your existing Microsoft SCOM, HP OpenView, or other SNMP-aware components. In Mailscape, we also added monitoring for disk performance counters and the ability to set monitoring exclusions for individual Exchange databases.

This version offers full support for Exchange 2016 and Skype for Business 2016.

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Exchange management Enterprise Email Management Thu, 09 Jun 2016 09:57:23 -0400
PST elimination uses Microsoft Azure and Azure SQL

FlightDeck PST eradication integrates with Microsoft Azure and Azure SQL

PSTMigrationNo hardware commitment, no licenses and less red tape for fast, reliable Office 365 migration support

PST FlightDeck from QUADROtech has been the solution of choice for eradicating offline PST files when migrating to Office 365, latest editions of Exchange Server or hybrid environments. 

PST FlightDeck 5.0 allows the whole process to be run remotely in Microsoft Azure using Microsoft SQL Database on demand, developed in collaboration with Microsoft’s own specialists.

You don’t have to purchase and provision separate hardware and databases yourself, maintain them, and keep them secure for the duration of the project. Neither do you need to carry the cost of decommissioning and repurposing them.

PST FlightDeck 5.0 uses a template-driven approach that allows it to be installed straight into Azure. PST FlightDeck 5.0’s capability means it needs no special preparation for use with Microsoft’s cloud Azure SQL Database.

The main benefits of using PST FlightDeck 5.0 with Azure and Azure SQL Database are:

  • No separate hardware, database or licenses needed: Easy administration and cost management.
  • Better change control: Should the project’s scope alter, modifications are assimilated faster and with less scope for error.
  • Efficient cost control: You don’t pay for more processing power than you actually need at any particular stage of the project.
  • Rapid TTPC (time to pilot completion) and TTFI (time to first migrated item): Fast, accurate, defensible and compliant migrations.
  • Stability of Microsoft Azure: A safe, secure, resilient and proven cloud platform.
  • Orchestration between Azure and Office 365: Many organizations choose to migrate PSTs into Office 365 mailboxes. PST FlightDeck 5.0 is optimized to speed up these migrations using technologies such as our Advanced Ingestion protocol (AIP).

Learn more about FlightDeck here 

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PST Mon, 06 Jun 2016 16:47:54 -0400
Digital Signage improves utilization of your meeting rooms

Using Digital Signage to improve meeting room utilizationUsing Digital Signage to improve Employee Communications

ReSoft applies sophisticated digital signage technology to make better use of your existing meeting spaces by:

  • reducing room booking conflicts and no-shows
  • improving visibility into the actual utilization of meeting room resources
  • contributing to smarter building initiatives
  • improving your image with visiting clients
Digital signage empowers your employee teams. With nothing new to learn, employees book meeting rooms using your existing calendaring system. Digital signage technology sits outside each room displaying its availability to everyone walking past.  If an organizer cancels or doesn't check in for a meeting, the room is put back into the availability pool. If a room is free or a meeting needs to be extended, the employee can book it on the digital sign.
Existing clients include Coca-Cola, Baxter Healthcare, Samsung and Airbus.

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Conference room, hot desk and signage Wed, 06 Apr 2016 12:09:14 -0400
Data Security risks from Millennials vs Baby Boomers

It's 10pm... do you know where your Millennials are?

At that time of night there is a good chance they are at home, working, using a personal device to access corporate data.
Millennials (18-35) are the single largest generation in the US workforce; one in three employees is a millennial. By 2025 they will make up 75% of the workforce. This generation is different than the Baby Boomer (55+) generation - life priorities, loyalties, and ways of working, all of which results in Millennials posing the greatest risk to existing corporate data protection practices of any segment of the workforce.
The 2015 US Mobile Device Security Report from our partner Absolute Software compares the behavior of Boomers versus Millennials.  
  • 64% of Millennials use employer-owned device for personal use, versus 37% of Baby Boomers
  • 35% of Millennials modify default settings, only 8% of Boomers do
  • 27% of Millennials access “Not Safe For Work” content (e.g. online banking, shopping, personal email, Social Media, public WiFi, file sharing, etc.), vs. only 5% of Boomers
  • 25% of Millennials believe they compromise IT security, compared with only 5% of Boomers

As already reported, the 2015 Internet Trends Report confirms this trend where 87% of US Millennials never let their smartphone leave their side, day or night, and expect to be able to work when and where they want. As employees remain at the core of data breaches, so policies must change to accommodate these work practices by applying a risk management approach involving peopleprocesses and technology

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Data Loss Prevention Compliance Data Governance Thu, 25 Jun 2015 19:18:56 -0400
New report: employee work habits risk data breaches

How the changing work environment is creating new data security challenges

The much anticipated Internet Trend 2015 report has been released by Mary Meeker, General Partner at Kleiner Perkins Caufield & Byers. The reports gives a great window into what is coming in tech.

It reports that that while Internet user growth has slowed, the impact of how Internet is being used continues to change rapidly. Whilst many changes appear to reflect consumer interests  - eg: Social Media, Netflix – these changes also have a major impact on enterprises.
Regardless of who owns a device, the need for mobility and use of personal devices impacts enterprise data security. The report says 6 out of 10 of the most used apps in the world are messaging based; WhatsApp, WeChat, Facebook Messenger, Kakao, Viber and Snapchat. Do these apps put corporate data at risk? Are passwords being shared with corporate networks?

Most telling, the 2015 Internet Trends Report analyzes the smartphone behavior of millennials, with 87% of US millennials sayiing their smartphone never leaves their side, day or night. Millennials spend more than 2 hours each day on mobile devices and want to do “everything” on their devices. They are demanding to be able to work whenever and wherever they want, preferring collaborating online over in-person. Worryingly, the report suggests people download their own apps for work use, likely outside of IT's control or awareness.

In tandem, our partner Absolute Software also reported  that the line between corporate and personal device use has become extremely blurred. Corporate data is readily available on personal devices whilst personal apps and data are easily accessed from corporate-owned devices. 
When it comes to data security, an approach involving people, processes and technology goes far in addressing vulnerabilities created through mobility and employee behaviour. 

Curious about how you can address this?
Technology comes to the rescue of the end user and the end-point.
Deploy the most complete encryption -  enforce encryption on all laptops, tablets, phones, USB sticks. Seamlessly manage keys and recovery functions on BitLocker and FileVault 2 encrypted drives.
Test your employees with mock phishing - address the challenge that employees continue to click on emerging phishing threats as they hit their inbox, thereby risking loss of corporate data. 
Give your laptops the same MDM protection as your tablets and phones - gain comprehensive visibility into the devices usage, configuration, location and loss. Persistently control and secure all these endpoints from a single cloud-based console. 
Detect evasive APTs in real time  - utilize in-depth analysis and actionable intelligence to assess, remediate, and defend your organization against targeted attacks.


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Data Loss Prevention Compliance Data Governance Thu, 18 Jun 2015 16:26:12 -0400
The real data-breach cost of your careless users

Data breaches from employee carelessness can be substantial

The 2015 Cost of Data Breach Study: United States released by IBM and Ponemon Institute is the 10th release focusing on cost of data breaches for US companies. Key findings include the total average cost paid by breached organizations has increased from $5.4 million to $6.5 million. The average cost for a stolen record has increased from $201 to $217, of which $74 represents direct costs and $143 indirect costs.

We have already reported that 90% of security incidents are still be tied back to people behavior, reinforcing the need for employee training and awareness to reduce security incidents and data breaches (whether from lost devices or phishing attacks).

As data breaches and stories of identity theft feature more frequently in the news, organizations are increasingly demanding better protection of the security of their personal information. Abnormal customer turnover ends up being a substantial contributor to higher costs of a data breach – demonstrating the effect reputational damage can have; as customers will take their business elsewhere. This helps explain why 20% of security professionals claim their organization had concealed a data breach.
Concealment can be not only illegal, but unethical. And an organization that has to to notify affected customers, district attorneys, or consumer reporting agencies of a data breach, will see significant costs increases.


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Data Loss Prevention Compliance Data Governance Thu, 04 Jun 2015 22:26:15 -0400