To receive true end-to-end quality metrics, they should be “technologically agnostic”, meaning that the service descriptions and service level objectives should not depend on any particular technology such as the type of mail server or hardware involved. This makes the initial service definition understandable to the business user and allows for comparable metrics across multiple systems and when any specific technology is replaced.
This paper discusses how OmniAnalyser collects and analyzes messaging-service data delivering the most complete metrics information about messages sent, received or transferred in organizations of all sizes. Such
messaging service data-collection includes all individual transactions. The delivery of a message from origin to destination is monitored end-to-end and, technically, such delivery occurs across multiple systems in the enterprise infrastructure. OmniAnalyser delivers comprehensive and business-relevant end-to-end messaging-service metrics, such as message transit times, perimeter transaction processing delays, instant messaging transaction latencies.
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