To complement on the growing popularity of instant messaging and its use in a global, enterprise-wide networks, OmniAnalyser has extended its
state-of-the-art reporting to measure Microsoft Live Communications Server 2005 and Microsoft Office Communications Server 2007 quality levels, traffic volumes and users activity.
This paper describes OmniAnalyser’s ability to measure end-to-end service delivery from an end-user perspective guaranteeing real-world reporting for keeping KPIs within
manageable levels. Highly configurable, end-user action simulation assures accurate monitoring of service delivery. Proactive measures can be taken for maintaining service contracts either within the organization or between service provider and receiver.
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