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This paper discusses issues related to the use of email within large organizations. While email
has become an indispensable tool of
modern communications, its misuse has also been at the center of ethical and
legal breaches across diverse organizations. In response to these breaches,
regulators have stipulated a wide range of measures that must be taken to
ensure security, privacy, and accountability. This paper provides IT
professionals and executives with an overview of issues and the regulatory
responses across a number of sectors. It describes classification-based
strategies to comply with requirements to manage email effectively. It also
discusses the role of classification in managing email from an operational
perspective.
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