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Everywhere you look e-mail is in the news, with many
companies large and small getting into deep trouble because of it. And while
e-mail and other electronic communications such as instant messaging are
useful business tools, their inappropriate use has tarnished the public image
of many companies and led to numerous legal problems that could easily have
been avoided. Identifying potential pitfalls and taking concrete steps to
prevent them can help employers save embarrassment, time and money.
This paper discusses the first steps toward problem
resolution - to comprehend & address the principal sins of electronic
communication.
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