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Industry Analysts say Instant Messaging usage is growing at alarming
rates. Osterman Research recently reported that fifty-two percent of
organizations are using IM for real-world business applications. Customers
driving this growth are demanding better collaboration, compliance and
usability tools for interaction between employees as well as communication
with Customers and Suppliers.
ReSoft International offers a suite of tools to add value to the use of
Instant Messaging Solutions
Buddy List Deployment Manager
- administrators can dynamically manage the otherwise-complex task of viewing, updating, renaming, and modifying Sametime Buddy List entries for people, groups, or entire networks of Sametime users. Without this tool Buddy Lists gradually become out-of-date as user information changes. The tool allows you to automate the refreshing of Buddy Lists from the Notes Address Books as they get updated and dynamically create new Buddy Lists.
Instant IMtegrity Archiving for Lotus Sametime allows you to securely log, save and archive both IBM Lotus Sametime Connect client and native AOL Instant Messenger client chats, map anonymous AOL screen names to corporate user identities and authenticated names via an LDAP directory and send dynamic, customizable company disclaimer messages to IM chat parties.
Instant TeamSessions Persistent Chat
Rooms for Lotus
Sametime allow teams to share ideas and documents in a persistent, secure real-time Sametime chat room. Teams and organizations can quickly build a group community and communicate in real-time, without losing valuable information or discussions as users log in and out.
Instant Queue Manager for Lotus
Sametime publish a single Sametime id for a group of experts and use Queue Manager to create virtual queues that sort chat requests and direct them to the next available queue agent. Great for IT and HR help desks, website sales & support
teams.
Akonix IM & P2P Protection Suite - is an Instant Messaging gateway
that archives, content filters, adds disclaimers, manages attachments
and enables IM anti-virus for public instant messaging clients including AOL AIM, MSN Messenger,
and Yahoo! Messenger. It also supports Microsoft Live Communication Server
(LCS) and Lotus Sametime.
OmniAnalyser optimizes
Sametime routing and reports on Service Levels and usage for
Cost-Recovery by delivering metrics on all messaging traffic, server
availability, mail delivery times, replication and mail store content for
Microsoft Exchange and Lotus Notes.
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