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Industry Analysts say Instant Messaging usage is growing at alarming
rates. Osterman Research recently reported that fifty-two percent of
organizations are using IM for real-world business applications. Customers
driving this growth are demanding better collaboration, compliance and
usability tools for interaction between employees as well as communication
with Customers and Suppliers.
ReSoft International offers a suite of tools to add value to the use of
Instant Messaging Solutions
- OCS Archive Viewer - OCS Archive Viewer allows a
Compliance Officer, supervisor or end-user to view OCS IM chat history from within their OCS
client.
- OCS Instant Alert Manager - Instantly
broadcast important information to all or a selection of OCS users, Schedule Announcements for Automatic Delivery, Turn OCS into a Real-Time News Medium.
- OCS Deployment Manager - streamline the otherwise complex
process of deploying OCS R2 and performing change management processes.
- 17a-4 Data Parser™ extracts messaging data provided by many platforms such as OCS, Blackberry, LiveMeeting and Bloomberg and converts into compliant .eml or .msg files for import into the archive
retention system of choice.
- Sametime
Buddy List Manager
- manage the otherwise-complex task of viewing, updating, renaming, and modifying Sametime Buddy List entries for people, groups, or entire networks of Sametime users. Without this tool Buddy Lists gradually become out-of-date as user information changes. The tool allows you to automate the refreshing of Buddy Lists from the Notes Address Books as they get updated and dynamically create new Buddy
Lists.
- Instant Disclaimers for Sametime - automatically Deliver Administrator-controlled Disclaimer Messages.
Reduce Potential IM Abuse and Legal Risks of IM Abuse.
- Moderated Chat for Sametime -
Centrally-controlled Virtual Meetings - Efficient, Real-time Communications Between Large Groups of People Role-based Attendance with a Live Moderator to Control the Flow of Information.
- IMtegrity Archiving for Lotus Sametime
- securely log, save and archive IBM Lotus Sametime client chats..
- TeamSessions Persistent Chat
Rooms for Lotus
Sametime - allow teams to share ideas and documents in a persistent, secure real-time Sametime chat room. Teams and organizations can quickly build a group community and communicate in real-time, without losing valuable information or discussions as users log in and out.
- Queue Manager for Lotus
Sametime - publish a single Sametime id for a group of experts and use Queue Manager to create virtual queues that sort chat requests and direct them to the next available queue agent. Great for IT and HR help desks, website sales & support
teams.
- OmniAnalyser for Sametime & OCS optimizes
Sametime & OCS routing and reports on Service Levels and usage for
Cost-Recovery by delivering metrics on all messaging traffic, server
availability, mail delivery times, replication and mail store content for
Microsoft Exchange and Lotus Notes.
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