Home  //  Measuring Messaging Services Quality from an End-User Perspective
Measuring Messaging Services Quality from an End-User Perspective
This paper describes how OmniAnalyser™ uses its robotic monitoring capabilities to simulate a user’s experience in using the components of the messaging system. In doing so, it automatically checks the availability of all core messaging services delivered to the end-user, allowing Operations to monitor performance in real time, and providing historical data and trending through out-of-the-box web reports for Service Level Management. Some of the services that OmniAnalyser monitors and reports on are: Delivery time services User mailbox services Exchange Public Folder services Blackberry services Domino Database services SMTP services Fax services Conferencing services
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