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View
Buyers
guide & |
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Buyers Guide |
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VitalSigns:
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FREE
White Papers |
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Cross-Platform End-to-End Messaging
Transaction Analysis with OmniAnalyser
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Instant Messaging Service Level Reporting using OmniAnalyser
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Best Practices for Proactively Monitoring the
BlackBerry network.
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IT Services Monitoring with OmniAnalyser
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Advanced Reporting techniques to Optimize Exchange, &
Blackberry Performance & Availability
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Robotic Testing to measure Messaging Services Quality from an End-User Perspective
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You can't manage your email until you measure
it.
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Key Points
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BlackBerry Users are especially critical because the typical end user tends to be a high-level executive. Downtime is simply not acceptable. You want to know before they do if their BlackBerry device has a problem.
Status of users on the Status Tab
Note:
All data is fictional - that's not his real PIN
For monitoring Blackberry Devices:
- VitalSigns sends a test message to a BlackBerry Device on a schedule you set (typically every 5 minutes). Note you need a dedicated device for this; grab an old one out of the drawer and set it in the window somewhere with good coverage.
- VitalSigns looks for a “Delivery Confirmation” from RIM; one for each unique subject line sent out.
- This technique Absolutely Guarantees that BES is running; the entire end-to-end process is tested. (Of course, a BES thread could still be hung on a particular mailbox even if the test message flows through, but that's a user problem not an overall system problem)
- Tracks and Graphs Delivery Time
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