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Encrypted Email, Digital Rights Management |
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Applying User Classification to Manage Email & Document Security
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NeedTEXT Monitor for BlackBerry Enterprise Server and interaction with Blackberry Devices |
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BlackBerry Wireless Handhelds by Research In Motion (RIM) have become essential
business tools for thousands of companies worldwide. Their ability to
extend corporate email and back-office applications to mobile users have helped
accelerate the pace of business in almost every industry sector.
Typically, the most senior people in the organization are the ones relying most heavily on their Blackberry device. As a result, the service-level requirement for system availability tends to be staggeringly high. Maintaining a high performing and available BlackBerry infrastructure has therefore become critical. NeedTEXT Monitor for BlackBerry Enterprise automatically monitors the BlackBerry Enterprise Server and its interaction with the individual Blackberry Devices. This includes BES performance statistics as well as Email roundtrip tests, Battery level, Wireless signal level, last time the device made contact with the BES (to identify unused or under-utilized devices) and messages pending & processed (to monitor flow and identify blockages). The application continually checks the essential components of the BlackBerry Enterprise network and alerts administrators to threshold faults. Multiple BlackBerry Enterprise Servers can be monitored from a single console and the user interface is entirely web-based for seamless LAN or remote access. Performance statistics can also be graphed for trend analysis. Elimination of manual system monitoringOrganizations, with limited or no automated monitoring of their BlackBerry infrastructure, are
often required to rely on manual processes to perform checks on the health of their BlackBerry
system. Due to resource constrains, it is unlikely that these processes can be relied upon 24x7.
Automation of BlackBerry systems monitoring and notification provides organizations with
standardized 24x7 checks of their BlackBerry deployment (right down to each BlackBerry end Proactive vs. reactive managementProactive management of IT infrastructure is largely comprised of the ability to do two things: First, to persistently monitor and compare the performance of the IT system against thresholds that warn of pending issues. Second, the ability to consider the overall performance metrics of the IT system to gain a better understanding of its impact on other network components and hardware to ensure it is properly deployed. NeedTEXT Monitor for BlackBerry Enterprise Server allows organizations to perform both for their BlackBerry deployment. Accordingly, many issues are avoided before they occur. The result is decreased end user support costs and high availability. Help desk or end user support improvementOrganizations, with limited or no automated monitoring of their BlackBerry infrastructure, are required to perform manual diagnostic procedures to determine how to resolve issues encountered by their BlackBerry end users. NeedTEXT Monitor for BlackBerry Enterprise Server provides an intuitive and consolidated web based console that displays the overall health of the BlackBerry deployment and BlackBerry end users. As a result, diagnosis can be simplified and provide resource savings to the help desk function. Automation of ReportingReporting is a requirement or desire for many BlackBerry-using organizations as they look to
ensure proper usage, billing, and overall administration of their BlackBerry deployment. Currently,
organizations without automated reporting capabilities are required to prepare reports manually –
a resource-intensive process. Otherwise, where resources are not available, organizations are
forced to forego reporting processes, resulting in some exposure to inefficient investment in
BlackBerry (i.e. unused BlackBerrys, carrier service troubles left unidentified, billing errors, etc.).
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