Instant Queue Manager creates virtual queues in Lotus Sametime that sort chat requests and direct them to the next available queue agent. 

Instant Queue Manager allows employees & customers to leverage Lotus Sametime to contact a skills-group within your organization. If your company has internal helpdesks such as IT support or accounting groups or a sales team responsible for customer interaction, Instant Queue Manager can help.

Instant Queue Manager enables the quick development and deployment of virtual Lotus Sametime instant messaging queues.

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• Virtual Instant Messaging Queues - easily create and manage Lotus Sametime based IM queues. 
• Wizard Based Development - quickly create Sametime based IM queues with a friendly, easy to use, interface. 
• Point to Multipoint instant messaging and presence. 
• Prioritize - easily define a list of queue participants. Route incoming request to all queue participants or sequentially by order of priority 
• No Programming Required - let our programmers create the application and extend core functionality. You focus on creating useful instant messaging queues. 
• No Client Installation - your users already have a Sametime Connect client on their desktop. That's all that's necessary with the Agent Framework Queue Manager. 
• Leverage your existing Lotus Sametime Environment - works with Sametime 3.0 and later. 
  Mobile Access - available from mobile devices such as PDAs, or cell phones. 
• Logging Database tracks all queue activity 
• Efficient Queues allow the most efficient access to experts to resolve issues immediately 
• Agent Flexibility - agent's appear as a single entity to outside parties. Individual agents can 'opt out' of a queue at anytime.