A key part of managing any environment is the ability to track and trend usage and identify anomalies. This helps in capacity planning, load balancing and usage accounting.

Important to this is setting up a central collection point for all the messaging related resources - email servers, SMTP servers, anti-spam devices, anti-virus plug-ins, fax servers, instant-messaging servers etc.

Routing bottlenecks & traffic management - determine bottlenecks by analyzing metrics on server-to-server traffic, server availability, mail delivery times, replication and mail store content
Service Level Agreement Compliance - automate the measurement & trending to check to what extent average message delivery times & system availability meets documented standards
Cost Recovery/Resource Consumption - calculate mail usage costs at the level of mailboxes, servers, mail sent and received, by any business unit or department.
Accuracy of Server configuration - tune the overall system configuration based on actual usage. See how shared resources are used by different sites and departments, balances server workload and estimates bandwidth and servers resource utilization, based on historical data.
Capacity Planning & Usage Analysis - by supplying complete statistics on a company’s email system, including message delays and NDR statistics, the amount of messages circulating in the system; top senders and receivers, mailbox and public folder storage trends, information store contents and replication traffic information
Accuracy of User permissions - to ensure that permissions to mail files are locked down to the relevant person
Active Monitoring of User Experience - monitor how long a user takes to log into a mailbox, access a calendar etc.
Realtime flow - availability between internal email servers, Blackberry devices and connections to the Internet.
Performance Counters - perfmon, event logs, Dial-In, IP and SLA Management with no agents required on the monitored servers.
Centrally manage and report on PST files, which are collectively stored on files servers and individual users’ hard drive.
Detect anomalies to Network Behavior and provide real-time visibility into all activity across the network enabling fast identification, measurement and response to threats and policy infractions as they develop.

Email Reporting White Papers & Best Practices for:

Solutions:

OmniAnalyser optimizes email routing and reports on Service Levels and usage for Cost-Recovery by delivering metrics on all messaging traffic, server availability, mail delivery times, replication and mail store content for Microsoft Exchange and Lotus Notes.

Mailscape offers a one-look dashboard that enables you to monitor your environment’s vital Exchange, Blackberry & Active Directory components with a quick glance at a single screen. At the same time, Mailscape’s advanced reporting provides both the real-time data and historical trending you need to optimize system performance and to plan for the future.

TOPPER Email Point-to-Point Server Monitor - monitors realtime flow-availability between internal email servers, Blackberry devices and connections to the Internet with no remote agents. Windows Server Monitor component monitors perfmon, event logs, Dial-In, IP and SLA Management with no agents required on the monitored servers.

VitalSigns is a mail server and messaging infrastructure monitoring tool, optimized for Blackberry & Lotus Domino installations, that constantly checks the status of every server or service your email users depend on.

Replay AppImage protects the whole Messaging application - operating system, configuration, data, Active Directory and Blackberry Servers by continuously creating a volume block-level, point-in-time image of the entire Exchange environment.

Exchange Access Security Manager (ASM) helps you identify and correct the security breaches in Microsoft Exchange Mailboxes & Public Folders such as incorrect Exchange or NT permissions, unauthorized 'send on behalf of' rights.

Directory Attender monitors and/or updates changes made to the documents within your Domino directories preventing inadvertent updates and maintaining continuity across Domino directories.