Sametime Queue Manager for Help Desks

Leverage Sametime for help desk

Sametime Help Desk web demo  requestQueue Manager creates virtual queues in Lotus Sametime that sort chat requests and direct them to the next available queue agent. 

Instant Queue Manager allows employees & customers to leverage Lotus Sametime to contact a skills-group within your organization. If your company has internal helpdesks such as IT support or accounting groups or a sales team responsible for customer interaction, Instant Queue Manager can help.

Instant Queue Manager enables the quick development and deployment of virtual Lotus Sametime instant messaging queues.