Businesses consider email and IM as their two most dominant forms of communication. The Email-2-IM Gateway merges both environments with a simple @IM sub-domain. The Email-2-IM Gateway provides the ability to receive emails using the gateway server and deliver as Lync IM messages to individuals, distribution groups, and Lync 2010/2013 group chat rooms.
The Email-2-IM Gateway server receives, and processes email based notification requests. This server will be configured and accessed using a set of MX records. The engine converts the inbound email notification into a set of IM based alerts.
The core alerting service is responsible for dispatching IM based alerts to individuals, group chat rooms or distribution lists.
A dashboard and reporting system displays and collects statistics on the system.
While several possible end points might exist for a message, the gateway manages a variety of services including inbound mail receipt, message processing, security, lookup against Active Directory, and core IM message delivery.
This process is invisible to the sender of the email and does not require any complex configuration or maintenance. The application will be able to receive emails from any internal user, via any standard device, and the message will be transparently converted into the appropriate IM.
The installation process will not require any additional software to be installed on your Microsoft Lync server. However, the installation will require the installation of the IM Gateway server, the configuration of a Lync trusted application pool (or usage of a Lync trusted application pool), as well as access to instances of both Active Directory and Microsoft SQL Server. The gateway server supports Lync 2010 and 2013.