ReSoft Enterprise Messaging/DLP Blog

The Challenge of Selecting an appropriate Email Archiving Solution for your needs

ReSoft International has released an Email Archiving Checklist that addresses the crucial questions to be asked by an organization before committing to a particular vendor’s Email Archiving solution. Industry Analyst Gartner Inc. predicts that the worldwide market for e-mail archiving software will grow from $89 million last year to $883 million in 2009.

Roger Grimes of InfoWorld has recently published an excellent review of the importance of being able to label or classify email messages for email retention and security purposes, featuring the Titus Message Classification solution. Article is at:

http://www.infoworld.com/article/08/05/30/23TC-Titus_Labs_2.html

The Titus Document & Email Classification suite adds a Labeling toolbar into Outlook (below) to enable the user to Classify email and documents at time of creation/sending which in turn maintains accurate & auditable, user-driven security & retention policies.

Grimes says “Titus Labs, and other data classification products like it, should be considered by any midlevel or larger company trying to efficiently place the right level of data protection where it is needed”.

More at http://www.re-soft.com/product/titus-messagerights.htm

Managing conference rooms and shared resources such as hoteling workspaces can be very difficult natively in Outlook.

Resource Central is an Outlook integrated conference room scheduling and meeting room booking system for organizations of any size. Resource Central allows you to:

• book a conference room as part of the same transaction as the meeting participants are invited
• manage “hoteling” workspaces for employees requiring deskspace at different locations
• book other shared assets such as company cars
• co-ordinate requests for associated services for specific conference room or meeting room bookings, such as:

Builds on Microsoft Outlook/Exchange
Resource Central is engineered as an extension to your existing Outlook email system. All appointment information remains in Outlook using the look and feel with which you are familiar and access permissions are built on those you already have established.

Order anything from Coffee or Lunch to Visitors Badges to Company Cars.
Managing the requests for associated services such as catering, video-conferencing or table plans usually consumes more time than booking the Conference room. Resource Central has this capability built into the Meeting setup.

More at: http://www.re-soft.com/product/Conference_Room_Booking/ResourceCentral.htm

Instant Queue Manager for IBM Lotus Sametime publishes a single Sametime id for a group of experts and use Queue Manager to create virtual queues that sort chat requests and direct them to the next available queue agent. Great for IT and HR help desks, website sales & support teams.  As a result,  employees, customers, partners, and prospects receive instant, real-time answers increasing productivity, improving customer service, and shorten sales cycles. 

The new features in v2.5 significantly enhance Instant Queue Manager’s value proposition:

• Instant STLinks package with customizable chat windows
• Option to direct visitors through an FAQ tree before they reach an agent
• Invite other agents to join a session with a single click
• Send chat logs to an email address
• Graphical activity reports
• Customizable QueueBot IM text interactions such as automatic responses in foreign languages

More at http://www.re-soft.com/zipfiles/InstantQueueManager.pdf

 The latest Akonix L7 Enterprise for the BlackBerry Enterprise Solution provides archiving for SMS and PIN-to-PIN text messaging on BlackBerry handheld devices and smartphones, as well as:

1.    Enhanced remote monitoring capabilities have been added to both the A-Series appliances and the Windows Server software.  Version 7.1 and subsequent versions now include SNMP monitoring capabilities for remotely monitoring system health and service statistics.

2.    The L7 Enterprise for BlackBerry module.  L7 Enterprise for the BlackBerry Enterprise Solution provides archiving for SMS and PIN-to-PIN text messaging on BlackBerry handheld devices and smartphones.  Targeted at customers with regulatory requirements to supervise and archive all electronic communications, the L7 Enterprise for BlackBerry module fills a gap in our customers’ compliance systems. 

3.    The L7 Enterprise for Pivot 360° module.  Also targeted at financial services firms, this new module provides archiving of instant message and group chats in the Pivot 360° messaging system (formerly known as IMtrader).

4.    Full security, archiving, and content filtering support for AIM 6.5.  This enhancement to L7 Enterprise Public IM module is certified by AOL, and provides the ability to log and manage AIM 6.5 encrypted client data, including IM text, file transfers, and audio/video conferencing.

More at:  http://www.re-soft.com/product/akonix.htm

There is much discussion in the IT management industry about Executive Dashboards for IT Managers. In relation to managing the Messaging system, we hear the following needs:

• a Dashboard that gives a total view of all the components in the messaging service. 
  
• Dashboards for different roles - for instance Local Service Managers (Eg, ‘European Email’), Senior Managers, Email Manager or Operations Support
  
• behavior of the Dashboards to differ depending on the user

OmniAnalyser optimizes email routing and reports on Service Levels and usage for Cost Recovery by analyzing metrics on all email traffic, server availability, mail delivery times, replication and mail store content for Microsoft Exchange, Lotus Notes, perimiter components and Instant Messaging. As a result of the data collected & analyzed, a number of different Messaging Dashboards can be implemented.

More at http://www.re-soft.com/zipfiles/OmniDashboard.pdf

The latest release of Discovery Attender for Notes version 6.4c.  provides a Desktop installation option that allows the discovery of content within .NSF files without a Domino server. Specifically developed for law firms and other parties operating outside of the Notes environment, the Desktop option allows searching without the need to install all of the specialized Notes components.

Law Firms are often handed .NSF files from clients in response to litigation or other legal matters, but typically lack the hardware and technical expertise to properly search them. The new Desktop installation of Discovery Attender bypasses the costly and cumbersome process of setting up an in-house Notes domain, while providing extensive e-discovery functionality such as content retrieval, culling and annotation that was previously only available with a server installation. In addition, users can easily create and execute custom searches directly from their desktops.

Discovery Attender for Notes is a search and discovery tool designed to automate investigative tasks in Domino server databases, instant message logs and common file storage areas. Discovery Attender assists IT, Litigation Support and Legal Teams in complying with the new amendments to the Federal Rules of Civil Procedure (FRCP) and effectively gathers and produces responsive electrically stored information (ESI) in a timely, defensible manner.

More at http://www.re-soft.com/product/discoveryattendernotes.htm

Enterprise users want interconnected systems that provide central search and control across all data types,” according to Sue Feldman, IDC’s vice president for search and digital marketplace technologies. “Far too much time is spent searching for data within emails, resulting in a significant loss of productivity. 

Archive One has responded to this requirment by introducing Archive Search Services, to incorporate archived email as part of a single point of search through a “Federated Search Provider” and support of the OpenSearch V1.1 standard. 

The Federated Search Provider allows enterprise search solutions including Microsoft Search Server 2008, Microsoft Search Server 2008 Express, Microsoft Office SharePoint Server 2007 (MOSS) and Internet Explorer’s ‘custom search providers,’ to pass search queries directly to Archive One and display returned results, making it fast and easy for a user to connect to their archived email data;

• A Search Connector, which allows search servers such as Microsoft Search Server and Windows Search access to the Archive One index in order for them to build index data within their own servers for the fastest corporate data searching for the users;
• A Google Search plug-in for search access to the email archive from Google Desktop and Enterprise;
• Support for the OpenSearch v1.1 standard which allows any application supporting this standard to gain access to the archive data.

More at http://www.re-soft.com/zipfiles/ArchiveOnePolicy.pdf

Growth in the number of e-mails generated and stored in your email system is forcing many organizations to look at Email Archiving to relieve mailbox sizes. But there are many tools and techniques to reduce the impact on resources without necessarily resorting to archiving everything.Implementing an effective mailbox size management strategy reduces server loads, shortens restore times, increases ROl on storage expenditures, and slows the consumption of new storage as it is made available.

More at: www.re-soft.com/zipfiles/MailboxSize.pdf